Is the mark showing as # reflected in Solar?

Question

The mark is showing as # reflected in Solar. Please refer to the attached screenshot and guide on resolving this issue.

Answer 1

Thank you for sharing the issue details. We will provide the detailed guidance document for your reference. Please click on the link below and follow the steps mentioned:

http://eraqa.mkcl.org/?qa=blob&qa_blobid=3423455218700933561

If you have followed all the steps but the mark is still not displayed, please create a Solar ticket with the following information:

1. Learner Code

2. Course Name

3. Screenshot of the error or issue encountered