Unable to do the Learner Login

Question

Dear Sir/Ma'am,

We are facing issues with learners being unable to log in. Kindly guide us on this.

Answer 1

Dear Sir/Ma'am,

Please follow the steps below to resolve this issue:

1. Check if the learner has been transferred from SOLAR to ERA.
2. Ensure that the selected Server IP is correct.
3. Make sure the entered Login ID and Password are correct.
4. Download a single learner from the LF login.

If the issue still persists, please generate a SOLAR ticket with the following details:
Learner Code
Course Name
Screenshot of the issue

Answer 2

Respected Sir

• if it is related with old era then check whether LAN is working or not
• and it is related with New era Live 2.0 then also check LAN and Internet connectivity is working properly or not 
• and check server ip address given properly or not.