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Many Learners are facing an issue while accessing content in ERA Live 2.0, the following error appears on the screen even though the internet is connected:

Error Message: “The media could not be loaded, either because the server or network failed or because the format is not supported.”
 

asked Sep 25 in ERA LIVE 2.0 by swapnilLambhate Master (125,270 points)
edited Sep 25 by swapnilLambhate | 712 views

1 Answer

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To solve the issue need to disable the IPV6, please use the below user guide to  the disable the IPV6 

http://eraqa.mkcl.org/?qa=blob&qa_blobid=1910284438158870033

answered Sep 25 by swapnilLambhate Master (125,270 points)
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