Error: Failed to authenticate with cloud server.

Question

For Online or Homedemy Learners, while activating the framework for the first time. The error message- "Failed to authenticate with cloud server." appears.

Answer 1

In this type of issues first, check the version of the ERA server the more chances it will show @ALC mode ERA server version that is (20.3.7) in this case

• First, have to close the ERA Browser uninstall the ERA Browser
• Delete the previous exe from the download file
• Go to the online link that is http://www.mkcl.org/OnlineERA
• Download it and run.
• After that also if it is showing the @ALC mode server version then
• Go to the C drive à ERA folder à rename to the ERA folder as ERA_OLD à do the cache clear that is (%appdata%) open the ERA Browser.

Your issue will get resolve

Answer 2

Kindly do following prechecks

1).Please check your course mode in solar with Center person if it is @ALC mode then you are not able to do Learning at Homedemy      mode in this case Learner cant contact to his/her respective center Person

2.) if you can see your course mode is ''@Online" OR "'@Home'' then copy the username and pw from solar and do login
    your issue will get resolved.
IF issue still persists then ask center person to generate support ticket