LEARNER COMPLETED 48 SESSION BUT DISPLAY ERROR VISIT PREVIOUS SESSION NODE 31

Question

IF WE START EX.  SESSION NO 38 DISPLAY MESSAGE "KINDLY VISIT PREVIOUS SEQUENTIAL NODE IN SESSION # 31 - DO IT YOURSELF"  THEN SOLVE SESSION 31 AGAIN DISPLAY MESSAGE "KINDLY VISIT PREVIOUS SEQUENTIAL NODE IN SESSION # 30 - DO IT YOURSELF" ANY SOLUTION ON THIS ISSUE. 

Answer 1

Dear Career adviser,

Re-transfer learner from Solar to Klic beta Era after that Use health check option and check whether issue get resolve or not.

Comments

Dear  sir
I have follow your instruction but issue not solve.please guide this issue.

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dear sir issue not solved

Answer 2

सर, Divya Pariwartan सरांनी सांगितल्यानुसार तुमचा प्रोब्लेम solve होईलच, पण तरीसुद्धा नाही झाला तर, संबंधित विद्यार्थ्याला reconcile करून नंतर helthcheck करून बघा.

Comments

dear sir Reconcile , health check but issue not solved please do needful

Answer 3

This feature needs to be used if for any learner there are more marks in Solar & less in local ERA.

1. Do your SOLAR login and click on “Send to ERA” button for those learners who are facing this issue.
2. Do your LF login in ERA 2018 and do “Reconcile” from learner login report for each learner
3. Restart ERA Server
4. Do “Health Check” feature from your LF login
5. Ask each learner to login using ERA Explorer
6. Regenerate report for that course, refresh and check if everyone has got same session as in Solar