we have downloaded new ERA Explorer version but question not solved yet

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We have downloaded new ERA Explorer version but question  not solved yet. It comes again for re-attempt.
related to an answer for: Re-attempting for the question of session 37. The question is - Remove reflection effects of all pictures of 1st slide
asked Apr 30, 2018 in ERA Explorer by 29210032 Beginner (240 points) | 333 views

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Dear Sir,

Please generate solar ticket for this issue.
answered Apr 30, 2018 by SHUBHAMG Professional (5,170 points)

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1,391 questions
1,980 answers
1,183 comments
9,437 users