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Dear Sir, 

While Learning MSCIT ERA some Red content is not getting Green even after trying many times. So student are unable to go ahead & get stuck.Time keeps running & session expires after stipulated time. This has been happening in many red contents, so kindly give solution for the same. 

While click on Reconcile this error is showing :-  Reconcile Failed Learner marks are same or greater than uploaded marks.  


Prakash Jambhale, 


Centre Code  : 68210016 

asked Nov 18, 2020 in ALC Mode by prakash02 Beginner (150 points) | 379 views

1 Answer

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Dear Sir,

As more information is required to check the issue related to content not getting green. Kindly request you to raise a SOLAR support ticket for this issue with all the information.

We will be checking the issue and will respond soon.

Kindly note that the reconcile button should not be used for such issues. The error " Reconcile Failed Learner marks are same or greater than uploaded marks." is just a message indicating that the marks are right for the respective learner and that no improvement has been found since reconciling.

answered Nov 19, 2020 by mrugankj Master (53,370 points)
The issue was resolved at the center level after remote access was taken to check the issue.
For such issues, kindly request the center to perform a health check and do the learner log in again.
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