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Showing white screen in ERA Explorer section 12
asked Dec 11, 2020 in ERA Explorer by shreecpk Beginner (180 points) | 935 views

1 Answer

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Step1First see the issue check the ERA Explorer and ERA Server   

            An updated version is present or not. If not then update it.

Step2: Close the Firewall and IPversion6 (IPversion6 is present in 

            Network and sharing center option in the control panel); disable

            The antivirus and net-protector.

Step3: Do the cache clear of ERA by taking action (Windows+R button à type

            %appdata%  à delete ERA explorer and ERA related files) do the cache

            Clear of System by taking action (Windows+R button à type %temp%

            à Delete all files it will skip the files which are running on a current

         Basis)

Step4: Go to Task manager see if you find the ERA buddy file then do the endTask.

Step5: Login to the learner to see the issue will get resolved.

answered Dec 14, 2020 by swapnilLambhate Expert (18,890 points)
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