Error: Failed to read programs master file

Question

Hello Sir / Madam,

I am getting below error upon starting the ERA Server application.

"Error: Failed to read programs master file."

 When I try to perform Health Check it shows following error.​

"Downloading Content Failed. Please try again.".

Please suggest a solution for this issue.

Answer 1

Dear Sir,

The issue was resolved on Saturday by the support team. Kindly request you to check, if the issue persists then kindly generate a SOLAR ticket.

Comments

Hello Sir,

Thank you for your response.

I checked it again now I am getting another issue.

"Error: Failed to authenticate with Cloud Server."

I will surely raise a ticket in SOLAR; meanwhile if you have any solution, please do share it over here.

Answer 2

Dear Sir,

Dear Sir, we have fixed the Healthcheck related issue, request you to check the issue by performing Healthcheck, If the issue persists then generate the ticket from Solar login.

Comments

Hello Sir,

Thank you for your response.

I checked it again now I am getting another issue.

"Error: Failed to authenticate with Cloud Server."

I will surely raise a ticket in SOLAR; meanwhile if you have any solution, please do share it over here.

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Solution:

In this type of issues first, check the version of the ERA server the more chances it will show @ALC mode ERA server version that is (20.3.7) in this case

First, have to close the ERA Browser uninstall the ERA Browser
Delete the previous exe from the download file
Go to the online link that is http://www.mkcl.org/OnlineERA
Download it and run.
After that also if it is showing the @ALC mode server version then
Go to the C drive à ERA folder à rename to the ERA folder as ERA_OLD à do the cache clear that is (%appdata%) open the ERA Browser.
Your issue will get resolve