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In ERA Explorer @ALC mode warning message appear: “You are using old version of the browser kindly update to answer one”. 

asked Aug 23, 2021 in ERA Explorer by swapnilLambhate Professional (5,100 points) | 433 views

1 Answer

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Solution: -

(Note: Before solving any issue check that the ERA server and Browser/Explorer version is updated or not.)

Step1:  Disable Antivirus and Firewall.

Step2:  Check the Internet connection.

Step3:  Clear ERA explorer cache.(using following steps)

(Press windows+ R, press %appdata%, press enter and delete the ERA explorer folder. Press windows+ R, press %temp% and delete the all cache)

Step4: Go to the below path: C/: ERA/metabase/ro  In “ro” folder you will see web and download folders, rename it as (download_old and web_old)

Step4: Restart the ERA server and do the Health check and content check through LF login with a good Internet.

Step5: Do learner log-in your issue will get solved.

Note: If issue persists, please generate the SOLAR ticket with following details.

Learner Code-(those are facing issue)
Screen shot of the issue-
Detail description.
Updated mobile number.

answered Aug 23, 2021 by Prachi Nale Advanced (4,400 points)
edited Jul 28, 2022 by Prachi Nale
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