Step 1: Logout all learners (if any login )
Step 2: Close ERA server as well as ERA Browser
Step3: Go to The Below Path
Step4: Rename Some folder
download :- as (old_download)
web :- as (old_web)
fremwork:- as(old_ fremwork)
Step5: Open ERA server exe
Step6: Do the LF login
Step7: After LF login Do the Learner Login
and check this issue will get resolved
If issue persists, please generate the SOLAR ticket with following details.
Learner Code-(those are facing issue)
Screen shot of the issue-
Updated mobile number.