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Dear Sir,

The error showing while activating the server "Computer details are not available/approved through solar (worm) please try activating era on approved computer only." Please guide regarding this.

asked Mar 5, 2022 in SOL-ERA (2024) by vijayab Advanced (2,820 points)
retagged Apr 25 by mrugankj | 1,185 views

1 Answer

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Solution:

Step1: Check windows firewall and antivirus should be off.

Step2: Check the Internet connection.

Step3: Check the System configuration.

(Go to the computer properties and check the required configuration)

Step4: Go to the Solar login and check the Worm details are approved or not.

Step5: If the worm details are approved then verify the MAC address using the following steps:

 1. Go to Command Prompt(CMD)

 2. Type (ipconfig or ipconfig /all) 

 3. There you will get the Physical address of the machine.

 4. Cross-check if the MAC address and Physical address are the same or not.

 5. If the both Addresses are different then contact the Regional Manager to Surrender the worm details and retransfer the new details.

 6. After that you can activate the server.

If issue persists, please generate the SOLAR ticket with following details.
Screen shot of the issue.
Detail description.
Updated mobile number.

answered Mar 5, 2022 by Prachi Nale Professional (9,500 points)
edited Jul 28, 2022 by Prachi Nale
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