1 like 0 dislike
283 views

Dear Sir,

We are facing “learning limit exceed” issue. Please guide regarding this.

asked Apr 13, 2022 in ALC Mode by vijayab Advanced (2,600 points) | 283 views

1 Answer

1 like 0 dislike

Solution:

Step1: Go to Solar login to check if the learner has paid the second installment or not.

Step2: If the learner has paid the second installment, check the paid installment date and send it to ERA date.

Step3: After payment confirmation, transfer the learner to ERA

Step4: Do the health check. (2times)

Step5: Check learner login if the learner has allocated two course cards or not. Select the correct course card and resume the learning.

If issue persists, please generate the SOLAR ticket with following details.

Learner Code-(those are facing issue)
Screen shot of the issue-
Detail description.
Updated mobile number.

answered Apr 13, 2022 by Prachi Nale Advanced (4,400 points)
edited Jul 28, 2022 by Prachi Nale
1,373 questions
1,956 answers
1,183 comments
8,901 users