Step1: Check Explorer and server version updated or not. If not, download and install it from the link below.
Installation link- alcera.mkcl.org
Step2: Clear the cache of ERA files (%appdata%) and system temporary files (%temp%)
Step3: Disable Antivirus/firewall.
Step4: Download the respective course content from LF login.
Step5: Change the language from the learner login
Step6: Download the respective course content from LF login or you can download from the following link.
Step7: Download the reference material
Step8: Steps to download reference material and how to paste it in ERA Imp folder.
Refer the below ERA QA link for the same.
ERA QA link- http://eraqa.mkcl.org/?qa=blob&qa_blobid=17204598552578631667
Step9: Do the health check from LF login
Step10: Do the learner login, change the language and then start the exam then click on question number 1,2 etc. You will see the question will be displayed.
If issue persists, please generate the SOLAR ticket with following details.
Learner Code-(those are facing issue)
Screen shot of the issue
Updated mobile number.