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Dear Sir/Ma,am,

We are facing Leaner 'Metadata Not Found' issue . Please guide regarding this.

asked Apr 16, 2022 in ALC Mode by vijayab Advanced (2,600 points)
reshown Apr 16, 2022 by vijayab | 479 views

1 Answer

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Step1: Log out the learner.

Step2: Disable the firewall/antivirus as well as IPv6 (IPv6 is present in Open network and internet setting option).

Step3: Do cache clear of ERA folders and system files. With following steps (press windows + R, enter %appdata%, and delete or rename the ERA explorer folder)

Step4: Do LF Login and perform a health check more than two times. 

Step5: Do the learner login and your issue will get solved.

If issue persists, please generate the SOLAR ticket with following details.

Learner Code-(those are facing issue)
Screen shot of the issue-
Detail description.
Updated mobile number.

answered Apr 16, 2022 by Prachi Nale Advanced (4,480 points)
edited Jul 28, 2022 by Prachi Nale
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