1 like 0 dislike
83 views

Dear Sir/ Ma'am,

After starting the ERA Explorer getting issue of MS - Office Incompatible Version. We request you to, Please provide the solution regarding the same.

asked Jun 27, 2022 in ERA Explorer by vijayab Advanced (2,600 points) | 83 views

1 Answer

1 like 0 dislike

Solution:

  • Windows 10 Pro should be present in the system.
  • Disable IPv6.
  • MS-Office 2013 is required.
  • If the MS-Office 2013 already present in the system then kindly reinstall it.
  • Use updated ERA Explorer version (22.5.1) and ERA Server version (22.4.1).
  • Your issue will get solve.

Note: If issue persists, please generate the SOLAR ticket with following details.

Learner Code-(those are facing issue)
Screen shot of the issue
Detail description.
Updated mobile number.

answered Jun 27, 2022 by Prachi Nale Advanced (4,400 points)
edited Jul 29, 2022 by Prachi Nale
1,373 questions
1,956 answers
1,183 comments
8,901 users