Step1: Check ERA Live browser version updated or not. ERA Live browser version (22.6.1). If you don't have update browser, use this link: (https://fileshare.mkcl.org/index.php/s/NNQ5Jpt7cpzePFe) and download it.
Step2: Do system and browser cache clear.
Step3: Do learner login and click on data synchronization multiple times. Check once your issue will get solved.
If issue persists, please generate the SOLAR ticket with following details.
Learner Code-(those are facing issue)
Screen shot of the issue-
Updated mobile number.