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Dear Sir/Ma'am, 

The Guided Do It Yourself  MS office questions are not getting open. Please guide regarding this issue.

asked Jun 30, 2022 in SOL-ERA (2024) by vijayab Advanced (2,820 points)
retagged Apr 26 by mrugankj | 14,846 views

1 Answer

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Dear Sir/ Ma'am,

Please apply the below steps for this issue.

Solution:

1. First copy the content path in the given Excel, Word or PPT.

2. Go to the content drive and check given content path is corrupted or not.

3. Then download the course content

4. Download the reference material 

    Steps to download reference material and how to paste it in ERA Imp folder.

    Refer the below ERA QA link for the same.

    ERA QA link-  http://eraqa.mkcl.org/?qa=blob&qa_blobid=17204598552578631667

 5. Do the health check from LF login

 6.Clear ERA browser cache.(using following steps)

(Press windows+ R, press %appdata%, press enter and delete the ERA explorer folder. Press windows+ R, press %temp% and delete the all cache)

7. Login the learner and check. Issue will get solve.

If issue persists, please generate the SOLAR ticket with following details.

Learner Code-(those are facing issue)
Screen shot of the issue-
Detail description.
Updated mobile number.

answered Jun 30, 2022 by aishwarya Intermediate (1,670 points)
edited Jul 28, 2022 by aishwarya
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