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Dear Sir/Ma'am, 

Session not getting open, getting white screen. Please guide regarding this issue.

asked Jun 30, 2022 in ERA Explorer by vijayab Advanced (2,600 points) | 136 views

1 Answer

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Dear Sir/ Ma'am,

Please apply the below steps for this issue.

Solution:- 

1. Use the updated ERA explorer.

 Link – alcera.mkcl.org 

2. Disable antivirus and firewall

3. Disable IPV6 version

4. Clear browser cache.

(Press windows+ R, press %appdata%, press enter and delete the ERA explorer folder. Press windows+ R, press %temp% and delete the all cache)

Login the learner and check. Issue will get solve.

If the issue is not resolved, please generate the SOLAR ticket.

answered Jun 30, 2022 by aishwarya Intermediate (790 points)
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