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Dear Sir/Ma'am,

We are facing ERA Live browser white screen issue in the (pre check) window, Please guide regarding this issue.

asked Jul 1, 2022 in ERA Explorer by vijayab Advanced (2,600 points)
edited Jul 1, 2022 by vijayab | 334 views

1 Answer

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Best answer

Solution: 

Step1: Disable Antivirus / Firewall / IPv6

Step2: Do cache-clear

Step3: Check date and time is correct or not.

Step4: Check ERA Live browser version updated or not. ERA Live browser version (22.6.1). If you don't have update browser, use this link: (https://fileshare.mkcl.org/index.php/s/NNQ5Jpt7cpzePFe) and download it.

Step5: If you face difficulty while setting Evidence storage path then rename the config file. Use below path: (C:\users\Admin\ MKCL ERA Live Browser\config)

Step6: Rename it as (old_config).

Step7: Select the Evidence storage path. Browser will run properly.

If issue persists, please generate the SOLAR ticket with following details.

Learner Code-(those are facing issue)
Screen shot of the issue-
Detail description.
Updated mobile number.

answered Jul 1, 2022 by Prachi Nale Advanced (4,400 points)
edited Jul 28, 2022 by Prachi Nale
hellp me :((
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