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Dear Sir/Ma'am,

We are facing content related issues. Content not getting open. Please guide regarding this.

asked Jul 25, 2022 in ERA Explorer by vijayab Advanced (2,600 points) | 179 views

1 Answer

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Dear Sir/ Ma'am,

Please apply the below steps for this issue.

Solution:

1. Check the ERA Explorer version updated or not. If not updated Please install the updated explorer from the following link.

Link- (http://alcera.mkcl.org/) install explorer as per the system bit.

2. Disable antivirus, firewall and IPv6.

3. Check the internet connection

4. Check the content drive is full or not. If drive is full then keep the required space. (Minimum 20 GB)

5. Change the language

6. Download the respective Course Content.

7. Download the reference material .steps to download reference material

(http://eraqa.mkcl.org/?qa=blob&qa_blobid=17204598552578631667)

8. Do the health check 

9. Do the learner login and check issue will get solve.

If issue persists, please generate the SOLAR ticket with following details.

Learner Code-(those are facing issue)
Screen shot of the issue-
Detail description.
Updated mobile number.

answered Jul 25, 2022 by Prachi Nale Advanced (4,400 points)
edited Jul 29, 2022 by Prachi Nale
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