Dear Sir/ Ma'am,
Please apply the below steps for this issue.
1) Do the learner login
2) Go to the learner Homepage
3) You can find the refresh (LVRD) button on the top right-hand side of the screen
4) Click on the refresh (LVRD) button multiple times.
If issue persists, please generate the SOLAR ticket with following details.
Learner Code-(those are facing issue)
Screen shot of the issue-
Updated mobile number.