Dear Sir/ Ma'am,
Please apply the below steps for this issue.
- Log out the learner.
- Disable the firewall/antivirus as well as IPv6 (IPv6 is present in Open network and internet setting option).
- Do cache clear of ERA folders and system files. With following steps (press windows + R, enter %appdata%, and delete or rename the ERA explorer folder)
- Do the learner login
- Go to the learner Homepage
- You can find the refresh (LVRD) button on the top right-hand side of the screen
- Click on the refresh (LVRD) button multiple times.
If issue persists, please generate the SOLAR ticket with following details.
Learner Code-(those are facing issue)
Screen shot of the issue-
Updated mobile number.