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Dear Sir/Ma'am,

Typing Practice node is not getting green in the ERA,  Please guide regarding this issue.

asked Jul 29, 2022 in SOL-ERA (2024) by aishwarya Intermediate (1,670 points)
retagged Apr 26 by mrugankj | 1,078 views

1 Answer

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Dear Sir/ Ma'am,

Please apply the below steps for this issue.

Solution:
 

  1. Log out the learner.
  2. Disable the firewall/antivirus as well as IPv6 (IPv6 is present in Open network and internet setting option).
  3. Do cache clear of ERA folders and system files. With following steps (press windows + R, enter %appdata%, and delete or rename the ERA explorer folder)
  4. Do the learner login
  5. Go to the learner Homepage
  6. You can find the refresh (LVRD) button on the top right-hand side of the screen
  7. Click on the refresh (LVRD) button multiple times.

If issue persists, please generate the SOLAR ticket with following details.

Learner Code-(those are facing issue)
Screen shot of the issue-
Detail description.
Updated mobile number.

answered Jul 29, 2022 by vijayab Advanced (2,820 points)
edited Dec 5, 2022 by vijayab
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