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Dear Sir\ Ma'am,

Whenever i will face any issue related to ERA i am getting confused which details need to add while generating SOLAR ticket.
asked Sep 12, 2022 in SOLAR Ticket by Poojal Intermediate (700 points) | 373 views

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Dear Sir/Mam,

Add the following details when you generate ticket from SOLAR for ERA related issues.

 1) Screenshot of issue

2) Course Name

3) Learner code( if any issue related to learner)

 4) Mode Name(ALC/ERA LIVE)

5) Contact number (Those person are present in Center for providing Any desk)
answered Sep 13, 2022 by vijayab Advanced (2,600 points)
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