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As seen in the image, the learner session count and marks are not getting reflected on SOLAR.

asked Nov 24, 2020 in ALC Mode by mrugankj Master (53,370 points) | 447 views

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Please follow the following steps to solve marks related Issue
1. Logout from the app
2. Open the 'Settings' app on your Android smartphone device.
3. Tap the 'Storage' option to open the window.
4. After tapping on 'Storage', if your phone runs Android Oreo or above, you will have to open the 'App Manager' window option.
5. Now tap the 'Other Apps' section to see a list of your installed apps.
6. Then, tap on the MKCL ERA application to clear the data and tap its listing.
7. Tap the 'Clear Storage' button and it will clear the data.

8. Login again. The issue will be resolved.

Note: Always check if the Application is updated before performing the above steps.
answered Nov 27, 2020 by kalpeshd Beginner (480 points)
selected Nov 27, 2020 by mrugankj
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The issue in the image is related to MS-CIT Exam practice node. There will be no marks reflected in SOLAR as the course is for practice purpose. Thus, there is no issue for the learner facing the issue
answered Nov 27, 2020 by kalpeshd Beginner (480 points)
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