console window host has stopped working

Question

when start era server software in server machine then after 2-3 min. display this message. (console window host has stopped working)

Answer 1

Dear Sir,

Please generate a SOLAR ticket to resolve the issue on priority. 
Please connect to your RM once the ticket is raised.

Answer 2

Dear Sir/Mam,

We have check this issue with our IT infra team, and we found that type of issue we need to format our system 

Note:- Please take backup of ERA before format your system.