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Dear Sir,

We are facing SWF content ( TAC)  issue in the ERA live mode, Please guide regarding this. 

asked Apr 15, 2022 in ALC Mode by vijayab Advanced (2,600 points) | 565 views

1 Answer

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Solution:

Step1: If the learner is before September 2021 batch can follow the below steps:

Step2: Download and Install MKCL ERA browser from the below link.

Link- www.mkcl.org/atHomeERA

Step3: Surrender previous Learner activation from the solar Copy the activation code from learner login page and update it in solar. (with help of RM)

Step4: After updating the Activation code start the MKCL ERA browser and do the learner activation successfully.

Step5: After completing the Activation download and install the new Exe from below link.

Link: - https://fileshare.mkcl.org/index.php/s/4Bo7DoiYe5nWLkK.

Step6: Login the learner and start the learning.

If issue persists, please generate the SOLAR ticket with following details.

Learner Code-(those are facing issue)
Screen shot of the issue-
Detail description.
Updated mobile number.

answered Apr 15, 2022 by Prachi Nale Advanced (4,480 points)
edited Jul 28, 2022 by Prachi Nale
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