Orange contents of one learner in ERA-2018 not converting to Green, Hence stuck at first session only

Question

All students started ERA learning of Jan 2018 batch , but only one learner's orange contents are not changing to Green. Hence stuck at first session.

Please resolve the issue.

Answer 1

Your server explorar gets update automatically in to v 18.01.42 and client explorer must be 18.1.17 EC .Use Health Check option again and try you will find your all issues got resolved.

Answer 2

Dear Sir;

1. From that learner's login goto Course Page 
2. On Marks Tile you can see tiny button - Recalculate button 
3. Ask student to log off 

OR

From LF login 

1. Goto Report Section 
2. Generate a report for that student's course and batch
3. on top of report you can see recalculation button. Press it
4. Ask the student to log in again.