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All students started ERA learning of Jan 2018 batch , but only one learner's orange contents are not changing to Green. Hence stuck at first session.

Please resolve the issue.
asked Jan 25, 2018 in ALC Mode by 52210099 Beginner (420 points) | 812 views

2 Answers

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Your server explorar gets update automatically in to v 18.01.42 and client explorer must be 18.1.17 EC .Use Health Check option again and try you will find your all issues got resolved.
answered Jan 25, 2018 by Divya Pariwartan Master (50,630 points)
edited Jan 30, 2018 by Divya Pariwartan
Problem not resolved
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Dear Sir;

  1. From that learner's login goto Course Page 
  2. On Marks Tile you can see tiny button - Recalculate button 
  3. Ask student to log off 


From LF login 

  1. Goto Report Section 
  2. Generate a report for that student's course and batch
  3. on top of report you can see recalculation button. Press it
  4. Ask the student to log in again. 

answered Jan 25, 2018 by Neo Professional (9,120 points)
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