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White Screen in ERA Explorer while login

asked Jul 14, 2021 in SOL-ERA (2024) by 78210428 Beginner (210 points)
retagged Apr 25 by mrugankj | 2,471 views

2 Answers

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Step1: First see the issue check the ERA Explorer and ERA Server   

            An updated version is present or not. If not then update it.

Step2: Close the Firewall and IPversion6 (IPversion6 is present in 

            Network and sharing center option in the control panel); disable

            The antivirus and net-protector.

Step3: Do the cache clear of ERA by taking action (Windows+R button à type

            %appdata%  à delete ERA explorer and ERA related files) do the cache

            Clear of System by taking action (Windows+R button à type %temp%

            à Delete all files it will skip the files which are running on a current Basis)

Step4: Go to Task manager see if you find the ERA buddy file then do the end task.

Step5: Login to the learner to see the issue will get resolved.

answered Jul 15, 2021 by swapnilLambhate Guru (22,530 points)
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Activate IPversion6 and disable the Firewall (IPversion6 is present in

The Control Panel's Network and Sharing Center option; deactivate

The antivirus and net-protector.


answered Sep 8, 2022 by floydpric Beginner (240 points)
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