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Dear Sir,

LF login showing "this site can't be reached “After Starting the ERA server. Please guide regarding this.

asked Feb 25, 2022 in SOL-ERA (2024) by vijayab Advanced (2,820 points)
retagged Apr 25 by mrugankj | 962 views

1 Answer

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Solution:

Step1: Antivirus and firewall should be disable.

Step2: Check the internet connection.

Step3: Close The ERA server exe.    

Step4: Go to ‘C’ Drive

Step5: Click on ‘ERA’ folder

Step6: The ‘windows-amd .json’ file will display in the ERA folder. Check if the file size is “0” KB or not.

Step7: If the file size is “0” KB then rename the file as (windows-amd_old .json)

Step8: Start the server.

Step9: LF login page will display correctly.

If issue persists, please generate the SOLAR ticket with following details.

Screen shot of the issue-
Detail description.
Updated mobile number.

answered Feb 25, 2022 by Prachi Nale Professional (9,500 points)
edited Jul 28, 2022 by Prachi Nale
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