Video content Node not getting green

Question

Dear Sir/Ma'am,

We are facing issues related to the Video content Node not getting green node. Kindly guide us on this.

Answer 1

Dear Sir/Ma'am,

Please follow the steps below to resolve this issue:

1. Check if the internet connection is working properly.
2. Ensure that the antivirus and Windows firewall are turned off, and uncheck the IPv6 option.
3. Log out the learner by pressing Ctrl + Shift + R.
4. Clear the browser cache.
5. Refresh the browser using the LVRD button (located at the top right side of the Learner Login Home Page).
6. Make sure you are using the updated browser version.
Link:https://alcera.mkcl.org/

If the issue still persists, please generate a SOLAR ticket with the following details:
Learner Code
Course Name
Screenshot of the issue

Answer 2

Respected Sir

• if its Regarding with old era so use health check content check option to get resolve it
• if it is Live 2.0 the use win r ( Run command ) type %appdata% in box then delete mkcl era live 2.0 folder
• use proper internet connection