Dear Sir, While opening the ERA explorer we are facing the issue, please refer below screenshot for further reference.
Check which Office version is installed on your computer(You found that Office 2019 is installed)
Check what version is set in the system (Registry)Go to this location:Computer\HKEY_CLASSES_ROOT\Word.Application\CurVer(You saw that it shows version 12 – which means Office 2007)
Update the version to match the installed oneChange Word.Application.12 to Word.Application.19 (for Office 2019)
Open Command Prompt as AdministratorType this command: gpupdate /force and press Enter
Open the browser and check ERA again
147 questions
2,040 answers
1,183 comments
11,169 users