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Dear Sir, 
While opening the ERA explorer we are facing the issue, please refer below screenshot for further reference.

asked 2 days ago in Mega Batch_2025 by swapnilLambhate Guru (26,050 points) | 183 views

1 Answer

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Steps to Fix Office Version Issue in ERA:

  1. Check which Office version is installed on your computer
    (You found that Office 2019 is installed)

  2. Check what version is set in the system (Registry)
    Go to this location:
    Computer\HKEY_CLASSES_ROOT\Word.Application\CurVer
    (You saw that it shows version 12 – which means Office 2007)

  3. Update the version to match the installed one
    Change Word.Application.12 to Word.Application.19 (for Office 2019)

  4. Open Command Prompt as Administrator
    Type this command: gpupdate /force and press Enter

  5. Open the browser and check ERA again

answered 2 days ago by swapnilLambhate Guru (26,050 points)
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