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Many Learners are facing an issue while accessing content in ERA Live 2.0, the following error appears on the screen even though the internet is connected:

Error Message: “The media could not be loaded, either because the server or network failed or because the format is not supported.”
 

asked Sep 25, 2025 in ERA LIVE 2.0 by swapnilLambhate Master (125,470 points)
retagged Nov 4, 2025 by swapnilLambhate | 4,226 views

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To solve the issue need to disable the IPV6, please use the below user guide to  the disable the IPV6 


https://fileshare.mkcl.org/index.php/s/bswQ26bHsp5Bmxa

answered Sep 25, 2025 by swapnilLambhate Master (125,470 points)
edited Nov 4, 2025 by swapnilLambhate
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